DDRS North West – FAQ’s
We are sure you will have many questions about this process. We understand you may be distressed and frustrated but we want to reassure you that we will help in any practical way we can to ensure you successfully complete the course.
We have laid out below, some of the more common question but if there is anything you need to clarify or ask please do not hesitate to contact us, either with the contact form found on each page of the site or by calling us on 01772 282800.
- When should I complete a DDRS course? – At the earliest opportunity! The referral order you were handed at court will specify the date by which you need to complete the course. You must complete the course by this date or a Notice of Non-Completion will be issued.
For example – if you received a 12 months ban, with the opportunity to reduce it by 25%, then you would be eligible to receive your licence at 9 months. However, you need to successfully complete the course two months prior to this to enable all the necessary administration to be completed by the courts and DVLA to ensure your licence is issued.
Talk to us and we will guide you through the process and find the right venue and date to ensure you gain the reduction offered by the court.
But, it is your responsibility to ensure you complete the course by the date stated on the court referral document.
- What are my payment options? – We have a straight forward payment structure, detailed below.
|Full Course Fee
||Flexible Payment Plan available
£50 Deposit + two £50 payments – Call 01772 282800 for further details
|Full Course Fee
Early Bird Discount
||10% reduction if paid in full, within 30 days of referral
Full Course Fee
||Concession Flexible Payment Plan available
£50 Deposit + two £30 payments – Call 01772 282800 for further details
Early Bird Discount
||10% reduction if paid in full within 30 days of referral
*Delegates in full time education or in receipt of Job Seekers Allowance, Low Income Benefits, Carers Allowance and Pension Credits – call 01772 282800 for further details
++ All course fee’s to be paid ten working days before the first course date – see our T&C’s ++
- What format does the course take? – Our courses are scheduled for a weekdays – the same day over three consecutive weeks e.g. Wednesday 09.30 – 16.30 with breaks for tea/coffee and lunch. However, we are flexible – just let us know your needs and we may be able to arrange a course at a suitable time.
- Do you cater for people with special requirements? – Yes, we will make all reasonable adjustments but please tell us when you make your enquiry if you have any particular requirements or needs. All our venues have been chosen with care to ensure they are fully accessible for all delegates.
- English is not my first language, can I have a translator? – You may have a translator present but it will be at your own expense. Also, for the benefit of all participants on the course we only allow one translator to be present. Please notify us when booking your course.
- What happens if I’m sick, I can’t make a specific day, I have child care issue…? – whatever the problem we pride ourselves on being flexible to ensure you , wherever possible, successfully complete the course. Contact us at the earliest opportunity and we’ll help but, again, you cannot complete the course after the date on your court referral document.
- Will my insurance company give me credit for attending the DDRS course? – Each insurance company has their own regulations so we recommend you deal with each directly. Insurance comparison web sites don’t always give you the opportunity to indicate your attendance on a DDRS so, again, deal with an individual company or broker directly.
- How do I get my licence back? – DDRS North West send the court your Certificate of Completion and we will also send you a copy. Six to eight weeks before the date on which you can drive again you will need to apply to the DVLA for your licence.
But remember, if you have been issued with a Notice of Non Completion due to, say, your behaviour on the course, non-attendance, failure to complete within the time scales (amongst others) you will not receive the reduction on your disqualification and must serve the complete ban.
The High Risk offenders Scheme (HRO)
You will be classed as a High Risk Offender if you fall into one of the following categories:
- Those disqualified twice, within a ten year period, for any drink drive offence.
- Those disqualified for having a proportion of alcohol in their body which equalled or exceeded:
- 5 microgrammes per 100 millilitres of breath, or
- 200 milligrammes per 100 milliltres of blood, or
- 5 milligrammes per 100 millilitres of urine
(Note: All these figures equate to being 2.5 times over the limit.)
- Those disqualified for failing or refusing to supply a specimen for analysis.
Under the High Risk Offenders’ Scheme, offenders are required to satisfy the Medical Advisor at the Driver and Vehicle Licensing Agency (DVLA) that they do not have a drink problem and are fit to drive before their licences are returned. This is achieved by way of a medical examination, the completion of medical questionnaires by a doctor and a blood analysis.
CLICK HERE for details on the CDT test (link to Wikipedia)
CLICK HERE to visit the GOV.UK website for a full explanation
If the HRO Scheme is applicable to you, the DVLA will notify you in writing shortly after your Court Case and will contact you again at a later date to explain what you need to do with regard to the medical and how to apply for the return of your licence. There is a charge for applying for the restoration of the licence. A fee must also be paid for the necessary medical examination.
You can apply for your driving licence 90 days before your disqualification ends. The 90 days normally allows enough time for the medical assessment to be completed before your disqualification ends. Please ensure that you complete the course in plenty of time. You will not be able to apply for your licence until you have.
If you have any queries about the High Risk Offenders’ Scheme please contact the DVLA on 01792 782956 and quote the reference HRO/REHAB. We are not provided with details of who is required to attend a medical. This is a private matter between you and the DVLA.
How do I make a complaint?
If the matter relates to a course you are attending, in the first instance raise the issue with the trainer, or if not our office administrator. Many complaints can be resolved in this manner, informally.
However, if you wish to make a formal complaint we ask that you write or e-mail to “The DDRS Manager” who will acknowledge and record your complaint and commence an investigation to resolve the issue using our formal complaints procedure..
If it is not possible to resolve your complaint at this level we will give you details of the DVSA complaints procedure and their contact details.
Click here for a copy of the full Complaints Procedure